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 CAREERS 

CURRENT OPENINGS

​Email Marketing Specialist

A day in the life of the Email Marketing Specialist may include:

  • Build email campaigns and newsletters for 10+ brands

  • Perform day-to-day email marketing activities including email newsletter builds, scheduling, testing, and deployment of one-time and triggered emails

  • Trouble-shoot technical issues related to HTML templates, responsive design, email testing, list segmentation and other aspects of email execution as required

  • Recommend best email practices and testing of email campaigns, competitive landscape analysis and industry trends 

  • Assist with campaign performance analysis and reporting

  • Participate in team engagement activities and brainstorms 

  • Create new artwork for Pinterest, using existing branded templates

  • Laugh with us at silly jokes

  • Occasional Starbucks outings to get our creative juices flowing

Content Strategy Intern

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The candidate will have strong writing and editing skills, as well as experience working with online platforms. They will be comfortable multi-tasking several projects at once while taking initiative to research and learn new topics in a fast-paced environment.

Graphic Design Intern

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The Graphic Design Intern will be responsible for collaborating with the content and social media team in creating and developing marketing concepts for brand campaigns across more than a dozen brands. The candidate will have a strong working knowledge of major social media platforms, both personally and professionally.

Social Media Strategy Intern

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The Social Media Intern will be responsible for collaborating with the content and social media team in developing and implementing marketing concepts for brand campaigns across more than a dozen brands. The candidate will have a strong working knowledge of major social media platforms, both personally and professionally, as well as working knowledge of social media analytics.

Customer Service Representative

Job responsibilities and performance expectations:

  • Respond to telephone, e-mail mail, chat and social media inquiries from direct mail, web, streaming and other business. Provide general information in a timely, accurate and professional manner at all times.

  • Research and resolve customer complaints to ensure customer retention and satisfaction.

  • Ability to effectively communicate with customers in a clear and straight forward manner.

  • Recognize, convey, promote, and sells products and services.

  • Remain up-to-date on products and services to ensure customer satisfaction and to maximize customer retention and cross-selling opportunities.

  • Maintain excellent oral and written communication skills.

  • Troubleshoot and resolve technical issues, with the ability to articulate relevant information and direction in an organized and concise manner.

  • Excellent knowledge and application of department standards, practices, and procedures.

  • Rely on experience and judgment to plan and accomplish individual and department goals.

  • Work under minimal supervision; reports to a supervisor.

  • Functions as a backup to the department trainer/lead as assigned for training and exception processing.

  • Assumes responsibility for customer escalations, resolving issues with insight and professionalism.

  • Oversee assigned daily customer service team duties and ensures work is completed.

  • Assist team members in completing work as deemed necessary.

  • Meet or exceed standard productivity levels for calls, mail, emails and chat.

  • Rely on experience and judgment to accomplish individual and department standards and goals.

  • Complete assigned department tasks.

  • Regular, consistent and punctual attendance.

  • Other duties and projects as assigned.

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